Refund & Return Policy

Last Updated: August 14, 2026

At Dermé, we want you to have a positive shopping experience. This policy explains when returns, replacements, and refunds may be available for purchases made through our website.

1. Return Period

You may request a return within 30 calendar days after your order has been delivered.

To be eligible for a standard return, the product must generally:

• Be unused
• Be unopened
• Be in its original packaging
• Be in the same condition in which it was received

Because Dermé sells skincare and personal-care products, opened or used products generally cannot be returned for hygiene and safety reasons, except where required by applicable law or where the product arrived damaged, defective, or incorrect.

2. Contact Us Before Returning an Item

Please do not send a product back without contacting Dermé first.

To request a return, email:

derme.shop786@gmail.com

Please include:

• Your order number
• Your full name
• The product name
• The reason for the return
• Clear photographs or videos when relevant

We will review your request and provide return instructions if the return is approved.

3. Return Address

For approved returns, Dermé will provide the appropriate return address and instructions.

Return Address:
Dermé
Faisal Town
Lahore, Punjab 05303
Pakistan

Do not send a return directly to a CJdropshipping warehouse or supplier unless Dermé specifically instructs you to do so.

4. Return Shipping Costs

For standard returns that are not caused by a defective, damaged, or incorrect product, the customer is generally responsible for the return shipping cost.

If your product arrived damaged, defective, or incorrect, contact us before returning it so that we can review the issue and provide appropriate instructions.

5. Damaged, Defective, or Incorrect Orders

If your order arrives:

• Damaged
• Defective
• Broken
• Incorrect
• Significantly different from the product ordered

please contact us within 7 calendar days after delivery.

Please provide:

• Your order number
• A description of the problem
• Clear photographs of the product
• Photographs of the packaging and shipping label where relevant

After reviewing the issue, Dermé may offer a replacement, reshipment, or refund depending on the circumstances.

6. Products Damaged After Delivery

We generally cannot provide a refund or replacement for products damaged after delivery because of misuse, improper storage, accidental damage, or failure to follow the product instructions.

This does not limit any rights that cannot legally be excluded under applicable law.

7. Refunds

Once an approved return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method used for the purchase.

After we issue a refund, the time required for the funds to appear in your account depends on your bank, card issuer, or payment provider.

8. Refund Processing Time

Approved refunds are generally initiated within 7 business days after the returned product has been received and the refund has been approved.

Your payment provider or financial institution may require additional time to post the funds to your account.

9. Order Cancellation

If you want to cancel an order, contact us as soon as possible:

Email: derme.shop786@gmail.com
Phone: +92 301 9848683

We will attempt to cancel the order before it is submitted for fulfillment.

Because Dermé uses third-party fulfillment services, including CJdropshipping, an order may become difficult or impossible to cancel once it has entered fulfillment or has been shipped.

If the order has already shipped, you may need to follow the applicable return procedure.

10. Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, contact us immediately.

Once an order has entered fulfillment or has been shipped, we may be unable to change the delivery address.

If a package is returned because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply if reshipment is available.

11. Lost or Delayed Orders

If your order appears to be lost or significantly delayed, contact us at:

derme.shop786@gmail.com

Please provide your order number and tracking information.

We may contact the relevant fulfillment provider, CJdropshipping, or shipping carrier to investigate the shipment.

12. Delivered but Not Received

If tracking shows that your package has been delivered but you cannot locate it, please first check with household members, neighbors, building management, your mailbox, or the carrier.

If you still cannot locate the package, contact us so we can investigate.

13. Chargebacks and Payment Disputes

If you experience a problem with your order or payment, please contact Dermé first so that we can attempt to resolve the issue.

Email: derme.shop786@gmail.com
Phone: +92 301 9848683

Nothing in this section limits any rights available to you under applicable law or through your payment provider.

14. Contact Us

For return, refund, or order-related questions:

Dermé
Faisal Town
Lahore, Punjab 05303
Pakistan

Email: derme.shop786@gmail.com
Phone: +92 301 9848683