Contact Us

We're here to help. If you have any questions about our products, your order, shipping, returns, refunds, or anything else, feel free to contact us.

Customer Support

Email: derme.shop786@gmail.com

Phone / WhatsApp: +92 301 9848683

Business Address

Dermé
Faisal Town
Lahore, Punjab 05303
Pakistan

Support Hours

Monday – Saturday: 10:00 AM – 6:00 PM (PKT)

Sunday: Closed

We aim to respond to customer inquiries within 1–2 business days.

Order Support

For questions about an existing order, please include your order number in your message so we can assist you as quickly as possible.

Returns & Refunds

For return or refund requests, please contact us before sending any product back.

Please see our Refund & Return Policy for complete information.

Shipping Questions

For shipping or tracking questions, please provide your order number and tracking number when contacting us.

We're happy to help.